Your data in safe and reliable hands
Your data are processed for the performance of a contract, in order to take steps at your request prior to entering into a contract, because you have given your (explicit) consent for the processing, pursuant to a legal ground or because we have a legitimate interest. Without your personal data, we are unable to conduct business with you. We consider it important that you know what we do with your personal data and what your rights are. This way you can be assured that your data are in safe and reliable hands with us.
The data we use
To communicate with you as our client, it is necessary to process your name, email and telephone number. The data we process in this regard are mainly business personal data.
We also use cookies
Our website uses cookies. You can read what cookies are and how we use them in our Cookie Statement.
What we use your data for
We process your personal data in order to cooperate with you and contact you about our services, or for marketing purposes.
Who we share your data with
We sometimes transfer your data. We do not sell your data. We may exchange data with:
· the bank, for payment purposes;
· valuers, real estate brokers and legal service providers;
· tax authorities (in the Netherlands as well as other countries), (financial) supervisory authorities;
· companies for the purpose of benchmarking;
· service providers, such as accountants and auditors;
· our suppliers and business relations (e.g. cloud providers);
· Internal Audit, Risk and Compliance Achmea B.V.
· civil-law notaries;
· our depositary, as prescribed by law;
· the Dutch Data Protection Authority (DPA).
The same privacy rules apply throughout the European Economic Area (EEA). The EEA includes all EU Member States plus Liechtenstein, Norway and Iceland. Where it is necessary to transfer data to countries outside the EEA, we do so with the utmost care and we ensure appropriate safeguards are in place.
How we ensure that your data are safe with us
Our website and IT systems are adequately secured. We continuously implement technical and organisational measures to prevent misuse of your data. Our employees have also been given clear instructions on how they must handle your data. In addition, we make clear agreements with companies that process and use data on our behalf and according to our instructions.
How long we retain your data
We retain your data for as long as we need them or for as long as required by law. After that we delete your data.
Your rights
Your rights are also provided for by law. You may:
· retrieve your data held by us;
· have your data rectified if they are not correct;
· have your data erased.
o Often, we are unable to erase your data. Because we still need your data, for example, or in order to comply with the law.
· object to certain use of your data
o If you do not wish to receive any more emails containing offers from us, for example. Our e-mails include a link that enables you to opt out of receiving further emails. You can also phone us. In other cases you should explain clearly why you object.
· withdraw your consent;
o If you gave us consent to use your data, you may withdraw your consent at a later date. We will no longer use your data from that moment.
· transfer your data;
o You can ask for your data to be transferred to another party or yourself.
· temporarily stop your data from being used.
o If you believe that we are not entitled to use your data, for example.
· submit a complaint to the Dutch Data Protection Authority.
Let us know if you wish to exercise your rights
Send us a letter or email accompanied by a copy of your passport or ID card. Please ensure your Citizen Service Number (Burgerservicenummer / BSN) is rendered illegible and your passport photo is blanked out. We will respond within one month of receiving your communication.
Syntrus Achmea Real Estate & Finance
Privacy Officer
privacy@achmeavastgoed.nl
PO Box 59347
1040 KH AMSTERDAM
If you have a question, tip or complaint
Please email it to Syntrus Achmea Real Estate & Finance’s Privacy Officer at privacy@achmeavastgoed.nl. You can also send a letter to:
Syntrus Achmea Real Estate & Finance
Privacy Officer
PO Box 59347
1040 KH AMSTERDAM
If we are unable to resolve the matter together, we will forward your complaint to Achmea’s Data Protection Officer. You may also always submit your complaint to the Dutch Data Protection Authority (Autoriteit Persoonsgegevens).
We can alter this privacy statement
We may do this in case of a change in the law(s) or rules, for example, or when we develop new products or services.
Most recently updated: 23 May 2018
